At Borevique™, we understand that a great pet care experience begins long before your order arrives. From careful preparation to reliable delivery, we focus on making every step of your shopping journey simple, transparent, and convenient.

This Shipping Policy explains how we process, ship, and deliver your Borevique™ pet essentials.

Our Shipping Approach

Borevique™ is committed to bringing thoughtfully designed pet products to modern pet families.

To provide better product availability and maintain efficient fulfillment, orders may be shipped through trusted fulfillment partners and distribution centers.

This approach allows us to:

🐾 Provide access to carefully selected pet care solutions

📦 Maintain efficient inventory management

🌎 Improve delivery flexibility across different regions

💡 Offer quality products at accessible prices

We appreciate your understanding as we work to provide a smoother and more reliable shopping experience.

1. Order Processing & Shipping Information

Every order is prepared with attention and care before leaving our facility.

Order Processing Time:
Please allow 2–4 business days for order verification, product inspection, packaging, and shipment preparation.

During high-demand periods such as holidays or promotional events, processing times may require additional time.

Shipping Fee:
Shipping costs are calculated based on your order details and destination during checkout.

2. Estimated Delivery Time

Delivery times may vary depending on your location, product availability, and shipping carrier conditions.

Please note that estimated delivery windows are provided as a reference and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, and customs processing may affect delivery schedules.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

📍 Tracking details may require 1–3 business days to become active after shipment

📍 Shipping updates may appear gradually as your package moves through different transit points

📍 A temporary lack of tracking updates does not always indicate a delivery issue

Your order remains in transit while the carrier processes the shipment.

4. International Shipping, Duties & Taxes

For international shipments, additional customs requirements may apply depending on the destination country.

Customers are responsible for:

• Any applicable import duties
• Local taxes or customs charges
• Fees required by destination authorities

Borevique™ is not responsible for delays caused by customs inspections or regulations outside of our control.

Customs policies vary by location, so we recommend checking your local requirements before placing an international order.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure fast fulfillment.

If you need to update your shipping information or request a cancellation, please contact our support team at:

📧 service@borevique.com

Please reach out within 12 hours of placing your order.

Once your order has entered processing or shipment preparation, changes or cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

We want every pet family to receive their order in excellent condition.

Damaged Items

If your package arrives damaged:

1. Take clear photos of the damaged product and packaging
2. Contact us within 72 hours of delivery
3. Our team will review the information and provide an appropriate solution

Lost Packages

If your tracking information confirms that your package has been lost during transit, please contact us.

After verification with the shipping carrier, Borevique™ will work with you to resolve the issue.

7. Customer Support

If you have any questions about your shipment, delivery status, or order details, our customer support team is here to assist you.

📧 Email: service@borevique.com

Thank you for choosing Borevique™.
We appreciate your trust and are committed to delivering products that make everyday pet care easier, smarter, and more enjoyable.