At Borevique™, we want every pet parent to feel confident when shopping with us. If your purchase does not meet your expectations, we are here to provide a simple and transparent return and refund process.
This policy explains the requirements, procedures, and conditions for returns, replacements, and refunds.
1. Return Period & Eligibility
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, your item must meet the following conditions:
✔ The product must be unused and in its original condition
✔ The item should include original packaging and accessories
✔ The product must not show signs of damage, modification, or excessive use
✔ Proof of purchase or order information is required
For health, safety, and hygiene reasons, certain pet products may have additional return requirements.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Please provide:
- Order number
- Product details
- Reason for the return
- Photos or additional information if needed
Once your request is reviewed and approved, we will provide return instructions and any necessary shipping details.
⚠️ Please do not send items back before receiving return approval. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect products before shipment, but if your order arrives with an issue, please contact us as soon as possible.
If you receive:
📦 A damaged product
❌ A defective item
🔄 An incorrect product
Please contact our support team with relevant details and photos. We will review the situation and provide an appropriate solution, such as a replacement or refund.
4. Items Not Eligible for Return
For safety, hygiene, and product protection reasons, some items cannot be returned, including:
- Products that have been used or altered
- Items without original packaging
- Personalized or customized products
- Products damaged after delivery due to improper use
- Clearance or final sale items
- Gift cards
If you are unsure whether your item qualifies, please contact us before submitting a return request.
5. Product Exchanges
If you would like to exchange an item, the recommended process is:
- Request a return for the original product
- Wait for return approval and inspection
- Place a new order for the desired replacement item
This helps ensure faster processing and availability of the product you need.
6. International Return Information
For customers outside the United States, return requests may be subject to additional shipping requirements depending on the destination and product type.
Customers may be responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
7. Refund Process
After we receive and inspect your returned item, we will send a confirmation regarding your refund status.
If approved:
💳 Refunds will be issued to the original payment method
⏳ Processing time may take up to 10 business days
🏦 Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected processing period, please contact us:
8. Return Shipping Information
Please contact Borevique™ customer support before sending any return package.
A return confirmation and shipping instructions must be provided before items are shipped back.
For return assistance, please contact:
Borevique™ Customer Support
📧 service@borevique.com
Thank you for choosing Borevique™.
We appreciate your trust and are committed to making your shopping experience simple, reliable, and customer-friendly.